Return Policy
Return Eligibility
We accept returns of unopened and unused products within 30 days of purchase. Products must be in their original packaging and condition to be eligible for return.
How to Return
To initiate a return, please contact us using the information provided below. We will provide you with return instructions and a return authorization number. Please include this number with your return shipment.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and retaining proof of shipment.
Refund Process
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed to your original method of payment within 10 business days.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
Non-Returnable Items
Certain items are not eligible for return, including:
- Opened or used products
- Custom or personalized items
- Items purchased more than 30 days ago
- Digital products or services
Contact Us
For questions about returns or to initiate a return, please contact us at:
Email: contact@squozreleph.world
Phone: +13105267746
Address: 142 1/2 N Larchmont Blvd, Los Angeles, CA 90004, United States